Privacy Policy:

Welcome to DHS We’re committed to providing you with the best online shopping experience possible. Please review the following policies that govern your use of our website.

Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our website. We respect your privacy and are committed to safeguarding your information.

Protection Assurance:

Rest assured that your private information is secure with our robust protection assurance. We utilize advanced security measures to block unauthorized access, ensuring your data remains safe from any potential threats.

Minimal Data Collection:

We are committed to collecting only the necessary information to process your orders and deliver excellent customer service. Your trust is essential, and we follow a minimalist approach, acquiring only the details crucial for a smooth and customized experience.

Confidentiality Policy:

Your personal information remains strictly confidential. We never share your details with third parties. This commitment upholds the trust we build with our valued customers, ensuring the integrity of your data.

Strict Security Measures:

Your security is our utmost priority. We enforce very strict security protocols to protect your data from potential vulnerabilities. Our thorough approach ensures that your information is managed with the highest level of care and compliance with industry standards.

Informed Agreement:

By using our website and providing your information, you agree to our privacy policy. We respect your willingness to share data and are committed to transparently communicating our privacy practices, ensuring you are well-informed and comfortable with how your information is handled.

Shipping Policy:

At DHS, we aim to provide you with a seamless shopping experience, from browsing our products to receiving your order at your doorstep. Please review our shipping policy below for important information regarding shipping charges, shipping methods, and estimated delivery times.

Shipping Charges:

We offer free standard shipping on all orders over PKR 5000.

For orders below this amount, a flat-rate shipping fee will apply. The exact shipping fee will be calculated during the checkout process.

Shipping Methods:

Standard Shipping: We utilize reputable shipping carriers to deliver your orders safely and efficiently. Standard shipping typically takes between 7-10 business days.

Delivery Time:

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or peak holiday seasons.

Order Processing:

Orders are typically processed and shipped within 3 business days of being placed, excluding weekends and holidays.

In rare cases where there may be delays in processing your order, our Customer Support team will notify you via email.

Contact Us:

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our Customer Support team. We are here to assist you and ensure a smooth shopping experience.

DHS Customer Support Email: dhsbydrhanifsaeed@gmail.com Phone: 03410006060

Return & Exchange Policy:

We offer a straightforward return and exchange policy specifically for damaged products.

Damaged Product Policy:

If you receive a damaged product, please follow these steps to initiate a return or exchange:

-Contact Us: Immediately notify our Customer Support team via email at dhsbydrhanifsaeed@gmail.com or through our website’s contact form within 7 days of receiving the product. Please include your order number and clear photos of the damaged product(s) in your message.

-Verification: Our team will review your request and the provided photos to verify the damage.

-Return Authorization: If the damage is confirmed, we will provide you with a Return Authorization number and instructions on how to return the damaged product(s) to us.

-Return Shipping: Customers are responsible for shipping the damaged product(s) back to us. We recommend using a trackable shipping service to ensure the safe return of the product(s).

Exchange or Refund: Upon receiving the returned damaged product(s), we will process your request for an exchange. We do not have a refund policy

Conditions for Return or Exchange:

Returns or exchanges are only accepted for products that are damaged upon arrival.

Exceptions:

We do not accept returns or exchanges for products that have been opened, used, or are not in their original packaging.

Amendments:

We reserve the right to update or modify our policies at any time without prior notice. Changes to our policies will be effective immediately upon posting on our website.

By continuing to use our website, you agree to the terms and conditions outlined in our policies.

Thank you for shopping with us!