We offer a straightforward return and exchange policy specifically for damaged products.
Damaged Product Policy:
If you receive a damaged product, please follow these steps to initiate a return or exchange:
-Contact Us: Immediately notify our Customer Support team via email at dhsbydrhanifsaeed@gmail.com or through our website’s contact form within 7 days of receiving the product. Please include your order number and clear photos of the damaged product(s) in your message.
-Verification: Our team will review your request and the provided photos to verify the damage.
-Return Authorization: If the damage is confirmed, we will provide you with a Return Authorization number and instructions on how to return the damaged product(s) to us.
-Return Shipping: Customers are responsible for shipping the damaged product(s) back to us. We recommend using a trackable shipping service to ensure the safe return of the product(s).
Exchange or Refund: Upon receiving the returned damaged product(s), we will process your request for an exchange. We do not have a refund policy
Conditions for Return or Exchange:
Returns or exchanges are only accepted for products that are damaged upon arrival.
Exceptions:
We do not accept returns or exchanges for products that have been opened, used, or are not in their original packaging.
Amendments:
We reserve the right to update or modify our policies at any time without prior notice. Changes to our policies will be effective immediately upon posting on our website.
By continuing to use our website, you agree to the terms and conditions outlined in our policies.
Thank you for shopping with us!